Guide

Whitepaper: What makes a great pilot?

We partnered with a global overhead crane company to assess the real-world value of our remote visual assistance tool – and discovered what it takes to get the very most out of a pilot project.

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crane industry

A summary of the study

In 2020, we started a 3-month pilot project with a leading player in the overhead crane industry. After a highly competitive review process, XMReality was chosen to run a proof-of-concept project in one of their divisions to assess what value remote guidance could bring to their industry.

The purpose was to gain a profound understanding of their day-to-day business - their pain points and challenges. We wanted to understand exactly which problems they needed to solve and how remote guidance could help. The main area of focus was troubleshooting - as a global operator with a geographically diverse workforce, it was crucial that the client could access their deep knowledge pool of expertise and apply it globally.

augmented-reality-in-manufacturing

Connecting colleagues through Remote Guidance resulted in the following proven benefits for the overhead crane company:

  • Improved first-time fix rate 
  • Increased knowledge transfer 
  • Quicker problem resolution 
  • Improved quality control
  • Reduced travel

Download the whitepaper to get the full story!