XMReality Remote Guidance

XMReality Updates Q2 2021

XMReality's latest updates includes several new features and other general news. Web Guide Station have gotten extended capabilities, by adding more features.  Separately, a new feature to Show recordings from mobile applications have been launched.

The product update includes:

  • Web Guide Station - improvements:
    • Call contacts and add people into ongoing calls
    • Screen recording & image capture feature to document guiding session
    • Federated Login support
  • Show recording: use guiding features on recordings when supporting your counterpart from your mobile application
  • Updated Mobile App Interface to simplify usage and improve user experience. This will make it easier to navigate in the mobile apps to use features
  • Extended language support now includes 16 languages

NOTE: All of the features above are only part of the Enterprise edition

Web Guide Station

Web Guide Station - a fully web based and zero install application for remote support - allows you to log into our solution using a web browser on your computer with no need to install anything.
Web Guide Station have now been extended with more features:

  • Call contacts or add contacts into an ongoing call (Group Call)
  • Record or capture images to documents guiding sessions
  • Federated login support and connect to your active directory to enable scalability and minimize user administration
  • Call log feature allows you to see your personal call, no matter if app-to-app calls or web calls

Read more about Web Guide Station here: Info about Web Guide Station

Access Web Guide Station here: guidestation.xmreality.com
NOTE: Available for all Enterprise users and no installation or activation required, without additional cost.

Updated Mobile App Interface

To make it even easier for users to use mobile applications and to connect with their counterpart via web link, we have now updates the mobile app interface.

  • Tab based user interface
  • Easier to navigate and create call links
  • Updated automatically if having latest version
  • Tabs for: Call link, Recent, Contacts and More
  • Report issues within app under More

Show recorded video

Show recorded video from your mobile application enables you to show and guide on recordings. This could preferably be used to share and guide on recorded videos when having poor internet connectivity and nearly gives you an offline experience.

  • Available in Mobile applications
  • Press the Share button (Camera icon) and then Video from Camera Roll
  • Screen could be shared already on Web guide Station and Windows Guide station
  • Ensure you have downloaded latest app versions

Extended language support

XMReality's have extended the Language support within all Web clients and applications that simplifies the use of XMReality Remote Guidance. This will allow you to provide support by using the software within your preferred language. 
 
  • Added 5 new languages; Czech, Danish, Finnish, Polish and Romanian and now supports 16 languages in total.
  • In both web client and applications
  • Adjusts based on your device settings
  • Read more about all languages and how it works here

Rewatch our webinar where CTO Per Unell walks you though of all the new features.